Frequently Asked Question (FAQ)
🚚 Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times depend on your location and selected shipping method.
Do you ship internationally?
Yes, we offer international shipping to selected countries. Shipping fees and delivery times vary by destination.
↩️ Returns & Refunds
What is your return policy?
You can return eligible items within the return period stated in our Delivery & Return Policy.
How do I request a return?
Contact our support team via our contact page, and we’ll guide you through the process.
💳 Payments
Which payment methods do you accept?
We accept credit and debit cards, PayPal, and additional payment options such as Apple Pay, Google Pay, or Klarna where available.
Is my payment information secure?
Yes. All payments are processed through secure and encrypted payment systems to protect your data.
🛍️ Products & Support
How can I choose the right product or size?
Refer to the product description and sizing information on each product page, or contact our support team for personalized assistance.
How can I contact customer support?
You can reach us anytime via our customer support page.
💎 Materials & Craftsmanship
What type of gold do you use?
We work exclusively with 18-carat gold. All our gold complies with the Good Delivery – LBMA standard, ensuring quality, traceability, and responsible sourcing.
Where are your pieces made?
All pieces are handmade in our atelier in Antwerp, with a strong focus on quality, craftsmanship, and attention to detail.
Are your diamonds ethically sourced?
Yes. We work exclusively with diamond brokers who are members of the Kimberley Process, guaranteeing the conflict-free origin of the diamonds they trade.
Do you offer lab-grown diamonds?
Yes, upon request we can also work with laboratory-grown diamonds. Please contact our support team for more information.
✏️ Custom Jewelry & Bespoke Creations
Do you offer custom-made jewelry?
Yes. We offer bespoke jewelry services and accompany you throughout the entire creation process, from the initial idea to the final piece.
How does the custom jewelry process work?
The process begins with a digital or physical meeting, during which we discuss your ideas, preferences, and budget. We then guide you through the design, material selection, and choice of stones before moving on to the creation of your unique piece.
Can I choose the materials and stones?
Absolutely. You can select the materials, gold type, and stones with our guidance. We ensure all materials meet our quality and ethical standards.
How can I start a custom jewelry project?
To start a bespoke project, please contact us via our customer support page. We will arrange a meeting and guide you through the next steps.